What happens if my Cards are damaged/lost?

You may qualify for a return or replacement if your Cards are lost/damaged.  

1. Return Policy

At Kickoff by Zuju., we value our customers' satisfaction and aim to provide a hassle-free return process. Please read our return policy carefully before making a return. 

1.1 Eligibility for Returns You may be eligible to request a return under the following conditions: •    You received a damaged, defective, or incorrect item. 

1.2 How to Request a Return 

To initiate a return, please follow these steps: 

•    Contact our customer support team at [contact-us@zujukickoff.com] for us to assess your claim. Once approved, you will receive a Return Authorization (RA) number. 

•    Pack the item securely in its original packaging, including all accessories and documentation. 

•    Include the RA number inside the package. 

•    Send the package to the address provided by our customer support team. 

•    Cost of returns is to be borne by sender. 

1.3 Return Process Once we receive your return, we will inspect the item and process your exchange. Please allow at least 14 business days for the processing of returns. 

1.4 Non-Returnable Items Certain items are non-returnable, including: 

•    Items that have been used or damaged by the customer. 

•    Items without their original packaging. 

•    Items returned after the 30 day return window. 

1.5 Fee for Processing an exchange 

The shipping charges for sending you a replacement will be as outlined below to be borne by the receiver: 

1. $25 (Epic/Super Epic)
2. $100 (Ultra Epic)

1. Loss of Shipment Policy

All shipments will be prepared with a photo evidence of shipping manifest and shipment form and a return address. In the event that your shipment is lost during transit, please follow our Loss of Shipment Policy:

2.1 Reporting a Lost Shipment If you believe your shipment is lost, please contact our customer support team at [contact-us@zujukickoff.com] within 14 days from the expected delivery date. We will initiate an investigation with the shipping carrier to locate your package. We will not be replacing any shipment that was shipped to a wrong recipient or failed to deliver due to a wrong address or format that was provided by the intended recipient. 

2.2 Fee for Replacing a Lost Shipment Every shipment is meticulously recorded with evidence of dispatch. In the rare event that a shipment is lost, the subsequent shipping charges for re-sending the identical package will be as outlined below to be borne by the receiver: 

1. $25 (Epic/Super Epic)

2. $100 (Ultra Epic)